Mendelian Privacy Policy

Dated: July 2017


Protecting your data, privacy and financial details is very important to Mendelian Ltd (“Mendelian”, “us” or “we”).

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand the types of information we collect from you, how we use that information and the circumstances under which we will share it with third parties. By visiting our website: or otherwise designated by us (“Website”) or by making use of our application programming interface (“API”) or mobile device application (together, the “Services”) you are accepting and consenting to the practices described in this policy.  

For the purpose of the relevant data protection legislation, the data controller is Mendelian Ltd of Flat 23 104-122 City Road, London, England, EC1V 2NR.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our Services, by corresponding with us by phone, e-mail, submitting queries via our API or otherwise. This includes (but is not limited to) information you provide when you register and/or subscribe to use our Services, and when you report a problem with our Services. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, geographic location, photograph, social security number and copies of identification documents.

Information we collect about you. With regard to each of your visits to our Services, we may automatically collect the following information:

technical information, including the internet protocol address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

information about your visit, including the full Uniform Resource Locators clickstream to, through and from our Services (including date and time); what you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Our Services use cookies to distinguish you from other users of our Services. This helps us to provide you with a good experience when you browse our Services and also allows us to improve our Services. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us (including the terms of use) and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);

to notify you about changes to our service; and

to ensure that content from our Services is presented in the most effective manner for you and for your computer, mobile devices and systems.

Information we collect about you. We will use this information:

to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our Services to ensure that content is presented in the most effective manner for you and for your computer or mobile device;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep our Services safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

to make suggestions and recommendations to you and other users of our Services about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience; and

analytics and search engine providers that assist us in the improvement and optimisation of our Services.

We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

if Mendelian or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of use and any other documents referred to on it; or to protect the rights, property, or safety of Mendelian, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your money transfer, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Transport Layer Security (TLS).  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

We restrict access of your personal information to those employees of Mendelian who have a business reason for knowing such information.  We continuously educate and train our employees about the importance of confidentiality and privacy of customer information.  We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at

Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

Depending on applicable laws, you may have the right to access information held about you. Your right of access can be exercised in accordance with the relevant data protection legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Mendelian Cookie Policy

We use cookies and similar tools on our website, or otherwise designated by us and mobile device application (the “Services”) to improve its performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.  We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well the Services are performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Services.

What sort of cookies does the Services use?

Generally, our cookies perform the following functions:

Essential Cookies

Some cookies are essential for the operation of the Services. If you opt to disable these cookies, you will not be able to access or use all of the features that the Services incorporates.

Performance Cookies

We utilise other cookies to analyse how our visitors use the Services and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

Functionality Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you use the Services, and recall your customisation preferences.

Targeting & Retargeting Cookies

These cookies record your visit to our Services, the pages you have visited and the links you have followed. We may use this information to make our Services and the advertising displayed on it more relevant to your interests and to advertise to you via third party advertising systems in the future. We may also share this information with third parties for this purpose. Please note you can opt out of any third party retargeting systems linked to your browser here:

Does anyone else use cookies on the Services?

We do use or allow third parties to serve cookies that fall into the categories above. For example, like many companies, we use Google Analytics and other tracking tools to help us monitor our traffic as well as retargeting tools. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Can you block cookies?

As we have explained above, cookies help you to get the most out of the Services.

However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device, or by using this link [INSERT LINK TO DISABLE NON-ESSENTIAL COOKIES]

Please remember that if you do choose to disable cookies, you may find that certain sections of the Services do not work properly.

More Information

More detail on how businesses use cookies is available at If you have any queries regarding this Cookie Policy please contact our Privacy Officer by e-mail at

Mendelian Terms of Use


About Mendelian (“Mendelian”, “we” or “us”)

Our company is incorporated and registered in England and Wales with company registration number 09570139 and our registered office is at Flat 23 104-122 City Road, London, England, EC1V 2NR.

1.     Acceptance of these Terms of Use

1.1.  By accessing or using our website or otherwise designated by us (“Website”) or by making use of our application programming interface or mobile device application (“App”) (together, the “Services”) and the information and services accessible via the Services shall be governed by these terms of use (together with the documents referred to in it) (the “Terms of Use”).  These Terms of Use is a legal agreement between you and us for the use of our Services, whether as a guest or a registered user.

1.2.  Please read these Terms of Use carefully before you start to use our Services.  Using the Services indicates that you accept these Terms of Use and that you agree to abide by them.  If you do not agree to these Terms of Use, please refrain from using the Services.  

1.3.  When using the Services, you must also comply with the following terms:

(a)        our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Services, you consent to such processing and you warrant that all data provided by you is accurate, current and complete in all respects; and

(b)        our Cookie Policy, which sets out information about the cookies on the Services.

2.     Accessing the Services

2.1.     In consideration of you agreeing to abide by these Terms of Use, we hereby grant to you a non-exclusive, non-transferable, licence to use the Services.

2.2.     Access to the Services is permitted on a temporary basis and we reserve the right to withdraw or amend the Services without notice (see below).  We will not be liable if for any reason the Services is unavailable at any time or for any period.

2.3.     Some site functionality may be available free of charge to unidentified users, further access may require user registration. In creating an account on our Website or App you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update such information (the “User Information”).

2.4.     If you provide or we suspect you have provided inaccurate User Information we reserve the right to suspend or terminate the license granted to you hereunder and to refuse to provide you with any current or future access to use of our Services.

2.5.     From time to time, we may restrict access to all or some parts of the Services to users who have registered with us. We reserve the right to introduce paid access models to this site in the future, this may restrict free access to various site functionality.

2.6.     If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

2.7.     You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of these Terms of Use and that they comply with them.

2.8.     You must not misuse the Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the Services, the server on which the Services is hosted or any server, computer or database connected to the Services.  You must not attack the Services via a denial-of-service attack or a distributed denial-of service attack.

2.9.     If you breach clause 2.8, you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, we reserve the right to immediately cease your right to use the Services.

2.10.  We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Services or to your downloading of any material posted on it, or on any website linked to it.

3.     Changes to these terms

3.1.     We may update the Services from time to time, and may change the content at any time. However, please note that any of the content on the Services may be out of date at any given time, and we are under no obligation to update it.

3.2.     We do not guarantee that the Services, or any content on it, will be free from errors or omissions.

3.3.     We cannot guarantee continuous access to the Services.  We will strive to ensure that the periods of planned unavailability, which you will be informed of when you access the Services at the relevant time, are kept to a minimum.  If the need arises, we may suspend access to the Services, or close it indefinitely.

3.4.     We may revise these Terms of Use at any time.  Please check this page from time to time to take notice of any changes we have made, as they are binding on you.  If you do not agree to such changes, you should not use the Services.  Your continued use of the Services after the date the modified terms are posted will constitute your acceptance of the modified terms.  

4.     Your account and password

4.1.     If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4.2.     We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

5.     Intellectual property rights

5.1.     We are the owner or the licensee of or have third party permission to use all intellectual property rights in our Services, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2.     You may print off one copy, and may download extracts, of any page(s) from our Services for your personal use and you may draw the attention of others within your organisation to content posted on our Services.

5.3.     You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4.     Our status (and that of any identified contributors) as the authors of content on our Services must always be acknowledged.

5.5.     You must not use any part of the content on our Services for commercial purposes without obtaining a licence to do so from us or our licensors.

5.6.     If you print off, copy or download any part of our Services in breach of these Terms of Use, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.     No reliance on information

6.1.     The content on our Services is provided for information and research use only. It is based on biomedical literature which is constantly evolving and the list of biomedical literature or data is not exhaustive. It is not a replacement for the original source or a real-time search of the relevant biomedical literature and it is not intended to be a substitute for professional medical consultation.

6.2.     For professional healthcare users, please note that information retrieved from the Services does not override the individual responsibility of healthcare professionals involved in the delivery of care to make informed professional judgments appropriate to the circumstances of the individual, in consultation with the individual and/or their guardian or carer.

6.3.     If you are an individual who chooses to access the information on the Services, you should not rely on that information as professional medical advice or use it to replace any relationship with your doctor or other qualified healthcare professional. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services. For medical concerns, including decisions about medications and other treatments, individuals should always consult their doctor or, in serious cases, seek immediate assistance from emergency personnel. Individuals with any type of medical condition are specifically cautioned to seek professional medical advice before beginning any sort of health treatment.

6.4.     Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Services is accurate, complete or up-to-date.

7.     Limitation of our liability

7.1.     Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

7.2.     To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any content on it, whether express or implied.

7.3.     We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

7.3.1.     use of, or inability to use, our Services; or

7.3.2.     use of or reliance on any content displayed on our Services.

7.4.     We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any content on it, or on any website linked to it.

7.5.     We assume no responsibility for the content of websites linked on our Services. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

7.6.     Our maximum aggregate liability under or in connection with these Terms of Use, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to £100.

8.     Termination

8.1.     Either party may terminate these Terms of Use immediately and without notice to the other party.  You may terminate these Terms of Use by deleting your account and refraining to use the Services.

8.2.     Upon termination for any reason:

8.2.1.     all rights granted to you under these Terms of Use shall cease;

8.2.2.     you must cease all activities authorised by these Terms of Use; and

8.2.3.     you must immediately delete your account and cease using the Services and certify to us that you have done so.

9.     Transfer of Rights and Obligations

9.1.     These Terms of Use is binding on you and us and on our respective successors and assignees.

9.2.     You may not transfer, assign, charge or otherwise dispose of these Terms of Use, or any of your rights or obligations arising under it, without our prior written consent.

9.3.     We may assign, charge, novate or otherwise dispose of these Terms of Use without your prior written consent.

10.  Linking to our Services

10.1.  You may link to our Website home page, provided:

10.1.1.  you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;

10.1.2.  the website on which the link appears contains no unlawful, obscene, or offensive content and does not contain any links to such content; and

10.1.3.  the website on which the link appears is not likely to cause anxiety, loss, harm or personal injury to its readers.

10.2.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

10.3.  You must not establish a link to our Website in any website that is not owned by you.

10.4.  Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page.

10.5.  We reserve the right to terminate any links to the website at any time without notice and at our sole and absolute discretion.

10.6.  If you wish to make any use of content on our Services other than that set out above, please contact

11.  Third party links and Data resources in our Services

11.1.  Where our Services contains links to other sites and resources provided by third parties, these links are provided for your information only.

11.2.  We have no control over the contents or the accuracy or completeness of such content in those sites or resources. We are not responsible for the availability or content of such other websites, nor for any products or services available from them. Any such link should not be seen as an endorsement by us of such websites, or any of the products or services contained on them. Links are made to or from the website at your own risk.

11.3.  You should be aware that your use of such other websites may be subject to additional terms and conditions imposed by the owners of those websites. Your dealings with such third parties are between you and the third party, and we accept no liability as a result of you accessing such websites or entering into contractual arrangements with the operator in question.


12.1.  Communications. We are required to provide certain information to you in writing. By accepting Terms of Use, you agree that we can communicate with you electronically either by email or by posting notices on the Services.

12.2.  Severance. If any of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted.  The remaining Terms of Use shall survive, remain in full force and effect, and continue to be binding and enforceable.

12.3.  Waiver. If we fail to insist upon strict performance of any of these Terms of Use, or if we fail to exercise any of the right or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.  No waiver by us of a breach of obligation arising under these Terms of Use shall constitute a waiver of any other breach.

12.4.  Third Party Rights. A party who is not a party to these Terms of Use shall have no rights under the Contract (Rights of Third Parties) Act 1999 or otherwise as a third party to enforce any terms of these Terms of Use save for any parent, subsidiary, or affiliate entity within our group company.

12.5.  Entire Agreement. These Terms of Use and any document expressly referred to in it constitutes the whole agreement between us and supersedes any previous discussions, correspondence, arrangements or understandings between us.

12.6.  Law and Jurisdiction.  These Terms of Use and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12.7.  Any dispute or claim arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

13.  Contact us

To contact us, please email